Coronavirus [COVID-19] Infection Prevention & Control Policy


Susanne Saville Beauty Clinic

We hope everyone is keeping safe and well and we are sending our very best wishes to you all during the coronavirus [COVID-19] pandemic.

After reading the Government’s recovery strategy, it has been confirmed that we will not be allowed to open before 4th July at the earliest.  Whilst this is sad news, it is also sensible.  We will be following COVID-19 guidelines on our re-opening.

We have missed being able to offer you the treatments that we know you love, and we are looking forward to seeing you again soon.

Our priority is to keep you as safe as possible, and prior to re-opening the salon we have implemented a number of changes which we would like to make you aware of.  During the time the salon has been shut, we have all completed the Coronavirus [COVID-19] Infection Prevention and Control course which is accredited by the Guild of  Professional Beauty Therapists Ltd, the UK trade body for our industry.  We have since made a number of changes in the way that we operate that you will notice when you next visit.

Booking Appointments
If any of our therapists feel ill or have symptoms of COVID-19, they will self-isolate immediately and not come into the salon.  This may mean that we have to cancel your appointment at short notice.  We appreciate that this may be inconvenient but it is done entirely for your own safety.  If your appointment is cancelled we will try and rebook your next appointment as soon as possible.

If you or any of the people you live with feel ill or display any symptoms of COVID-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT.  We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness of yourself or others in your family.

Visiting the Salon
For your safety and to maintain social distancing, we ask that you attend your appointments as close to the appointment time as possible.  Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving.

At 1st floor reception, please take a new pair of overshoe covers from our pedal bin and put them on before entering the treatment room [although anti-slip, please take care]  Before leaving the salon please deposit used overshoe covers in the other pedal bin reserved for this purpose, situated in the  1st floor reception.

We have increased the frequency of cleaning in the salon including making sure that all common surfaces, door handles etc. are wiped clean using disinfectant products between each client.

All tools and equipment will be disinfected and/or sterlised in line with the specific manufacturers’ instructions for your safety before and after each client.

Wherever possible we will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.

You will have access to soap and hot water to wash your hands with as soon as you enter the salon and disposable toweling to dry your hands.  We will also have hand santiser available for you to use when you come into the salon.

We will understand and not be offended if you wish to wear a facemask or wear disposable gloves when you visit the salon and during your treatment if this is appropriate.

Please don’t be surprised or upset if our therapists use personal protective equipment [PPE] during your visit and during your treatment.  This may include, disposable gloves/facemasks/face shield/glasses/aprons where appropriate.

We can confirm that the laundering of salon towels and uniforms is a priority.  We can assure you that all salon laundry is washed at 60 degrees C.  Beds will be fully covered with disposable bed toweling.

All disposable items are safely removed and binned immediately from the treatment area after each client  and safely disposed of each day.

Our Treatments
We have carried out a risk assessment on all treatments and we are confident that we can continue to provide these safely.  We will be following Government guidelines on those treatments that cannot be provided until further notice.

During your Treatment
Our therapists understand the importance of hand hygiene and we will ensure that we wash  our hands in accordance with NHS recommendations before the start of your treatment.

We will try to make your treatment as safe, comfortable and enjoyable as possible.  If you have any concerns about your treatments please let us know and we will do what we can to satisfy you and make you feel safe.

After your Treatment
If you are able, please pay by card to minimise contact.

We intend to leave intervals between treatments so that you do not have to come into contact with other clients.  This also gives us time to carry out our cleaning/sterilising procedures.

All of these procedures have been implemented for your safety and that of our therapists.  We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.

Thank you for your patience and understanding

Susanne, Katie, Rose, Angie and Natalie



The Policy: This privacy policy is for and provided by Susanne Saville Beauty Clinic, Townsend House, 45a Downing Street, Farnham, Surrey GU9 7PH and refers to the privacy of its users who choose to use it. It details how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act).
The data controller is Susanne Poulton
This policy will explain areas of this business that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR & DPA are adhered to. Additionally it will explain the use of advertising or commercial sponsorship from third parties and the download of any documents or files made available to you (if any) from this business.  Further explanations may be provided  in order to help you understand how we, and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.

The DPA & GDPR May 2018

We and this salon complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into effect from May 2018.
How we may collect your personal data        We obtain personal data about you, for example, when:

  • You have your personal details in any of the consultation cards/forms that we use in our salon.
  • You have contacted us via other methods, such as telephone, text, direct mail or in person
  • Your details have been collated from 3rd parties such as employer/publically available resources

The  type of information held about you         The information we hold about you may include:

  • your personal details (such as your name/address/contact information);
  • details of services/products we have provided;
  • our correspondence and communications with you

How Your Data May Be Used    We will keep your personal information:

  • For as long as required by law
  • Until we no longer have a valid reason for keeping it
  • Until you request us to stop using it.

Your data will also be used to notify you of any changes to our services/products.
Data retention       Your data will only be held for as long as necessary to fulfil the purpose for which is was initially collected.
Is your data secure     We maintain reasonable physical, electronic, standard security practices surrounding all data stored. Access to all data is limited to authorised access only. We will make reasonable efforts to ensure that your privacy interests are protected

Right To Withdraw Consent

If you have given us your consent to process your data but change your mind later, you have the right to withdraw your consent at any time. If you want to withdraw your consent, please contact us directly on 01252 726358 or via email:
Use of Cookies      This website uses cookies to provide an enhance user experience while visiting the website. As required by legislation, the cookies used on this site do not store any personal data but instead make use of anonymous tracking data.
What are cookies? Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Types of Cookies that we may use
Strictly necessary cookies:
These cookies are required to enable your visit to the site and to navigation between pages and use the features of our website.
Performance cookies:
These cookies do collect any personal information, they are anonymous and record statistical information about how visitors navigate our website. They do help us to improve how our website functions and will allow us to make future improvements to visitor experience.
Continued overleaf

from specific sites or to block cookies from all sites, as well as allowing the user to delete all cookies from their hard drive. Please refer to your browser’s help By using our website, you agree that we can place these types of cookies on your device. All browsers have the functionality to allow users to block cookies

Disclosing Your Information to Third Parties

We do not pass on your details to third-parties without prior consent. In the event that we need to share your data with a third-party we will request your permission prior to this.

Website Visitor Tracking

Our website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your device's hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Downloads & Media Files      Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.

Contact & Communication With us

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)
Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

Your Rights        

You have the following rights under GDPR as follows:

  • Access – you have the right to be provided with a copy of your personal data
  • Rectification – you have the right to require us to correct any mistakes in your personal data
  • To be forgotten – you have the right to require us to delete your personal data – in certain circumstances only
  • Restriction of processing – you have the right to require us to restrict processing of your personal data – in certain circumstances
  • Data portability – you have the right to receive the personal data you provided to us, in a structured, commonly used and a readable format and/or transmit that data to a third party – in certain circumstances.
  • To object – you have the right to object at certain times to your personal data being processed for the purpose of our legitimate interests.
  • Not to be subject to automated individual decision-making – you have the right not to be subject to decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

How to complain and our contact details

Susanne Saville Beauty Clinic are committed to keeping your personal data safe. If you have any concerns and wish to speak to us then please do get in touch by calling us on  01252 726358 or via email:

If you have a particular complaint about your personal data and how it is being used, stored or shared by us then you have the right to complain to the Information Commissioners Office (ICO).  They can be contacted at

v.2.1 May 2020 Edited & customised by Susanne Saville Beauty Clinic  




Cookie Policy

This website makes use of cookies on our site to help with our understanding of how our visitors interact with our content.

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in a user's web browser while a user is browsing a website, this is stored as a text file on the computer. When the user browses the same website in the future, the data stored in the cookie is sent back to the website by the browser to notify the website of the user's previous visit.

There are two main types of cookies in usage;

Transient (or session) cookies.
These are set and exist for the duration of your visit to a specific website and are removed when you finish. 
They store the route of your browsing on the website and how you navigate between the different pages. This is particularly useful if you have entered information in a form and don't need to re-enter it.

Persistent (or permanent) cookies.
These remain on your computer until they expire or are deleted and have a set duration to stay active. 
Most persistent cookies will have set deletion dates to help ensure your computer doesn't get full with excessive files stored. A persistent cookie will retain previously entered information offering to simplify any future data input, this is typically for things such as login credentials or an email address.

This site and many other websites use both types of cookies. This is done to make the visiting experience of our website more useful. We use third-party cookies to operate our cookie tracking.

What we use cookies for?

We use cookies to:

  • Gather information on a user’s visiting flow across our site
  • Gauge the overal user experience based on our marketing and promotional strategies. Please note, we will never pass on details to third-parties. The data is only used for evaluative purposes.

We don't and will never:

  • use cookies to track your Internet usage after leaving one of our sites
  • store personal information in them that others could read and understand
  • sell or distribute cookie information without your prior consent.
Cookies we use on our sites

The following table provides a list of all cookies used on our site with a brief information of their purpose and their key attributes.

Table of 3rd (third) party cookies provided by Google

Cookie Name Default Expiration Time Description
_ga 2 years Used to distinguish users.
__utma 2 years from set/update Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmb 30 mins from set/update Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc End of browser session Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz 6 months from set/update Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
__utmv 2 years from set/update Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

 Changing your cookie settings

To enable or disable cookies, follow the instructions provided by your browser (usually located within the 'Help', 'Tools' or 'Edit' facility). Alternatively, an external resource is available at who provide specific information about cookies and how to manage them


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